Terms of Service
Effective Date: February 17, 2026
Please read these Terms carefully. By creating an account or using OmniConnX, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and OmniConnX, Inc. ("OmniConnX," "we," "us," or "our") governing your access to and use of the OmniConnX platform, website, APIs, and all related services (collectively, the "Service").
By accessing or using the Service, you represent that:
- You are at least 13 years of age (or 16 in certain EEA jurisdictions).
- You have the legal authority to enter into these Terms on behalf of yourself or the entity you represent.
- Your use of the Service complies with all applicable laws and regulations in your jurisdiction.
- You have read, understood, and agree to be bound by these Terms and our Privacy Policy.
2. Definitions
3. Account Registration
To use OmniConnX, you must create an Account. You agree to:
- Provide accurate, current, and complete information during registration.
- Maintain and update your account information to keep it accurate and current.
- Keep your password confidential and not share it with any third party.
- Immediately notify us at security@omniconnx.com if you suspect unauthorized access to your Account.
- Be solely responsible for all activities that occur under your Account.
You may not create an Account if you have previously been terminated from the Service. You may not create multiple Accounts to circumvent usage limits or a suspension. One Account per person or entity unless you have an Enterprise plan with explicit written permission from OmniConnX.
OmniConnX reserves the right to refuse registration, suspend, or terminate Accounts at its sole discretion, with or without cause and with or without notice, subject to Section 12 (Termination).
4. The Service
OmniConnX provides a creator analytics and business intelligence platform that allows content creators to:
- Connect social media platforms via OAuth and retrieve analytics data.
- View unified performance dashboards across connected platforms.
- Monitor audience health, engagement metrics, and revenue trends.
- Detect anomalies and receive automated alerts about metric changes.
- Track and reconcile revenue from multiple sources.
- Manage brand deals and sponsorship agreements.
- Access AI-powered insights and recommendations.
Service Availability: We aim to maintain 99.5% uptime (excluding scheduled maintenance), but do not guarantee uninterrupted access. We will provide advance notice of planned maintenance via email or status page (status.omniconnx.com) where possible. Scheduled maintenance typically occurs outside of US business hours (9 AM–6 PM PT, Monday–Friday).
Beta Features: Features labeled "Beta," "Preview," or "Early Access" are provided as-is and may be changed or removed without notice. They are excluded from uptime commitments.
5. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
Violation of these restrictions may result in immediate suspension or termination of your Account and may expose you to civil or criminal liability. OmniConnX reserves the right to investigate suspected violations and cooperate with law enforcement authorities.
6. Platform Integrations
OmniConnX connects to third-party platforms (YouTube, TikTok, Instagram, Twitter/X) via their official OAuth 2.0 APIs. By connecting a platform:
- You authorize OmniConnX to access your analytics data through the permissions you grant during the OAuth flow.
- You represent that you are the authorized owner or administrator of the connected account.
- You acknowledge that the availability and accuracy of Platform Data depends on the third-party platform's API and is outside OmniConnX's control.
- You agree to comply with the terms of service of each Connected Platform.
- You understand that platform API changes may affect the Service's ability to retrieve certain data without prior notice.
Scope of Access: OmniConnX requests read-only access to your analytics and monetization data. We do not publish content, send messages, or perform actions on your behalf without explicit, separate authorization. You can review and revoke our access at any time through the Connected Platform's developer settings or through OmniConnX Settings → Integrations (or the Platforms card on the Analytics dashboard).
YouTube-Specific Terms: Use of YouTube API data is subject to the YouTube Terms of Service and Google Privacy Policy. OmniConnX's use of YouTube API data complies with the YouTube API Services Terms of Service.
Responsibility: You are solely responsible for maintaining the security of your platform credentials and for any activity in connected accounts. OmniConnX is not responsible for any actions taken by Connected Platforms or for downtime of third-party APIs.
7. Subscriptions and Billing
7.1 Subscription Plans
OmniConnX offers free and paid subscription plans. Paid plans are billed on a monthly or annual basis. Features available at each tier are described on our Pricing page and may be updated with 30 days' notice to existing subscribers.
7.2 Free Trial
We may offer a free trial period for paid plans. Unless you cancel before the trial ends, your Subscription will automatically convert to a paid plan and your payment method will be charged. You may cancel a free trial at any time before it ends without charge.
7.3 Payment
Payments are processed securely by Stripe, Inc. By providing payment information, you authorize OmniConnX to charge the applicable fees to your payment method. You represent that:
- You have the legal right to use the payment method provided.
- The billing information you provide is accurate and complete.
- You will update billing information to keep it current.
7.4 Automatic Renewal
Subscriptions automatically renew at the end of each billing period unless you cancel at least 24 hours before the renewal date in Account Settings. We will send a renewal reminder email at least 7 days before the renewal date for annual plans.
7.5 Price Changes
We will provide at least 30 days' advance notice of price increases via email. Price changes take effect at the start of your next billing cycle following the notice period. If you do not agree to a price change, you may cancel your Subscription before it takes effect.
7.6 Refunds
All fees are non-refundable except as required by law or as explicitly stated below:
- 14-Day Money-Back Guarantee: New paid subscribers may request a full refund within 14 days of the initial payment if not satisfied.
- Service Outages: If the Service experiences downtime exceeding 99.5% monthly uptime SLA, you may be eligible for a pro-rated credit (not cash refund).
- Annual Plans (Early Cancellation): Annual subscribers who cancel after 14 days receive a pro-rated credit for unused months, applicable to a future subscription.
To request a refund, contact billing@omniconnx.com.
8. Intellectual Property
8.1 OmniConnX IP
The Service, including its design, code, algorithms, AI models, documentation, trademarks (including "OmniConnX"), and all content created by us, is owned by OmniConnX, Inc. and protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our materials without our express written permission.
8.2 License to Use the Service
Subject to your compliance with these Terms and payment of applicable fees, OmniConnX grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes as a content creator.
8.3 Your Data and User Content
You retain all ownership rights to your Platform Data and User Content. By using the Service, you grant OmniConnX a limited license to access, process, and display your data solely to provide and improve the Service. We do not claim ownership of your data. We will not use your Platform Data to train AI models without your explicit consent.
8.4 Feedback
If you provide feedback, suggestions, or ideas about the Service, you grant OmniConnX a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without obligation to you. This does not affect your ownership of your Account data.
9. Disclaimers
Important — Please Read
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED AVAILABILITY.
OMNICONNX DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED; (B) ANALYTICS DATA WILL BE ACCURATE, COMPLETE, OR CURRENT; (C) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS; OR (D) ANY SECURITY MEASURES WILL BE IMPENETRABLE. PLATFORM DATA IS RETRIEVED FROM THIRD-PARTY APIS AND WE MAKE NO REPRESENTATIONS REGARDING ITS ACCURACY OR COMPLETENESS.
The Service is not intended to be relied upon as the sole basis for business decisions. Analytics data, revenue projections, and AI-generated insights are informational only and should be verified independently.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OMNICONNX AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.
11. Indemnification
You agree to indemnify, defend, and hold harmless OmniConnX, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property rights or privacy rights; or (d) any content you submit through the Service. OmniConnX reserves the right, at its own expense, to assume exclusive defense of any matter subject to indemnification by you.
12. Termination
12.1 Termination by You
You may cancel your Account at any time through Settings → Account → Delete Account, or by emailing support@omniconnx.com. Cancellation takes effect at the end of your current billing period (you retain access until then). We will delete your data within 30 days of account deletion, subject to legal retention requirements.
12.2 Termination by OmniConnX
OmniConnX may suspend or terminate your Account:
- For cause: Immediately, without notice, if you materially breach these Terms, engage in fraud, or pose a security risk.
- For convenience: With 30 days' written notice. If we terminate for convenience, we will provide a pro-rated refund for unused subscription time.
- Non-payment: With 7 days' notice if fees remain unpaid after the due date.
12.3 Effect of Termination
Upon termination, your right to access the Service immediately ceases. Sections 8 (IP), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), and 13 (Dispute Resolution) survive termination.
13. Dispute Resolution
13.1 Informal Resolution
Before initiating any formal dispute, you agree to contact us at legal@omniconnx.com and give us 30 days to resolve the issue informally. Most disputes are resolved this way.
13.2 Binding Arbitration
If informal resolution fails, any dispute arising from these Terms or the Service (except as noted in 13.3) will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. Arbitration will be conducted in San Francisco, California, or virtually, at each party's option.
Class Action Waiver: YOU AGREE TO RESOLVE DISPUTES INDIVIDUALLY. YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATION. This waiver does not apply to claims brought under applicable consumer protection laws if required by statute.
13.3 Exceptions
Either party may seek injunctive relief in court for intellectual property infringement, unauthorized access, or imminent harm to the Service. Claims under $10,000 may be brought in small claims court in lieu of arbitration.
14. Governing Law
These Terms are governed by the laws of the State of California, United States, without regard to its conflict of laws principles. For matters not subject to arbitration, you consent to the exclusive jurisdiction of state and federal courts located in San Francisco County, California.
EU/UK Users: Nothing in these Terms limits your statutory consumer rights under EU or UK law. If you are a consumer resident in the EU or UK, mandatory consumer protection laws of your country of residence may apply.
15. Changes to Terms
We may modify these Terms at any time. For material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered users via email at least 14 days before the changes take effect.
- Display a prominent notice on the Service for 30 days after the change.
Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may cancel your Account before the effective date to receive a pro-rated refund.
16. Contact Us
For questions, concerns, or legal notices, contact us at:
General Support
Legal / Billing
Registered Address
OmniConnX, Inc.
Milton, ON L9E1S6
Canada
